Refund and Returns Policy

Thank you for shopping with BZzz Company. We want you to be completely satisfied with your purchase. Please review our returns policy outlined below:

1. Eligibility for Returns
   1.1. Clothing items: We accept returns on clothing items if you announce this to us the day that you receive your order, and if you deliver this within 48 hours after the announcement. The item must be unworn, unwashed, and in its original condition with all tags attached.
   1.2. Defective or damaged items: If you receive a defective or damaged item, please contact our customer service within 24 hours of receiving the product. We will arrange for a return or exchange at no additional cost to you.
2. Return Process
   3.1. Initiate a return: To initiate a return, please contact our customer service team via email customercare@bzzz.company within the specified return period, providing your order details and reason for the return.
   3.2. Return Authorization: Our customer service team will provide you with a Return Authorization number and instructions on how to proceed with the return.
   3.3. Packaging and Shipping: Please ensure that the item is securely packaged in its original packaging or a suitable alternative. You are responsible for the return shipping costs unless the item is defective or damaged.
   3.4. Return Confirmation and Refund: Once we receive the returned item and verify its condition, we will process the refund within a reasonable timeframe. The refund will be issued to the original payment method used during the purchase.
3. Exchange Policy
   If you wish to exchange an item for a different size or color, please follow the return process outlined above and indicate your preference for an exchange. We will do our best to accommodate your request, subject to availability.
4. Customer Service
   If you have any questions or require assistance regarding returns or exchanges, please contact our customer service team via email at customercare@bzzz.company. We are here to help and will respond to your inquiries as soon as possible.

Please note that this returns policy is subject to change without prior notice. It is recommended to review the policy periodically on our website for any updates or modifications.

We appreciate your understanding and cooperation. Thank you for choosing BZzz Company!